HELP AND SUPPORT
Shipping Policy
1. Domestic Shipping:
• Processing Time: 7–10 business days. Each piece is carefully handcrafted and undergoes meticulous quality checks to meet our luxury standards.
• Delivery Time: 2–5 business days after dispatch.
• Complimentary express shipping for orders above $1,000.
2. International Shipping:
• Processing Time: 10–15 business days. Custom pieces may take additional time based on design complexity.
• Delivery Time: 5–10 business days after dispatch.
• Custom Duties: Duties and taxes are not included in the price and will be calculated at checkout or paid upon delivery as per the destination’s regulations.
3. Order Tracking: Once dispatched, a tracking number will be emailed to you to monitor your shipment’s progress.
4. Urgent Orders: For special events or urgent deliveries, expedited services are available upon request. Please contact our customer support team at support@abrreva.com.
Privacy Policy
Welcome to ABRREVA by Rosa Dame. Protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website.
Information We Collect
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Personal Information: Name, email address, phone number, and payment details when you make a purchase.
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Non-Personal Information: Browser type, IP address, and browsing behavior.
How We Use Your Information
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To process and fulfill your orders.
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To send order updates and promotional materials.
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To improve our website and customer experience.
Data Sharing We do not sell or rent your information. However, we may share your information with third-party service providers to facilitate payments or delivery.
Your Rights You can request access to your data, correction of inaccurate data, or deletion of your data by contacting us at support@abrreva.com.
Security Measures We employ industry-standard measures to protect your data from unauthorized access.
Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page.
Payment Policy
Accepted Payment Methods
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Credit/Debit Cards (Visa, MasterCard, etc.)
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Digital Wallets (PayPal, Apple Pay, etc.)
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Bank Transfers
Payment Security All transactions are processed through secure payment gateways with SSL encryption.
Order Confirmation Your order is confirmed once the payment is successfully processed. A confirmation email will be sent to your registered email address.
Failed Transactions If your payment fails, please try again or contact our support team at support@abrreva.com.
Terms and Conditions
Introduction
By accessing or using ABRREVA by Rosa Dame, you agree to be bound by these terms and conditions. If you do not agree, please do not use our website.
Use of the Website
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You must be at least 18 years old to use this website.
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You agree to provide accurate and complete information when creating an account or placing an order.
Intellectual Property All content on this website, including text, images, and designs, is the property of
Limitation of Liability
Returns and Exchange Policy
Eligibility for Returns
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Items must be returned within 14 days of receipt.
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Items must be unused, undamaged, and in their original packaging.
Non-Returnable Items
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Custom-made or personalized items.
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Final sale items.
Process for Returns
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Contact us at support@abrreva.com to initiate a return.
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Ship the item back to our address provided in the return confirmation email.
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Once the item is received and inspected, we will process your refund or exchange.
Refund Policy Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Exchange Policy Exchanges are subject to product availability. If the desired item is not available, we will issue a refund.
Shipping Costs Customers are responsible for return shipping costs unless the item was damaged or incorrect.
For further inquiries, please contact us at support@abrreva.com or +91 9501779916