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FAQs

You can track your order by entering your order number or tracking number on our website's tracking page.

You can initiate a return by logging into your account, selecting the order you wish to return, and following the instructions provided. If you don't have an account, you can contact our customer support with your order number to initiate the return process.

Yes, we offer exchanges for eligible products. Please contact our customer support team with your order details and the reason for the exchange to arrange for a replacement.

You can place your order online by adding items to your cart and proceeding to checkout. If you don't have an account, you can create one during the checkout process.

You can contact our customer support team via email, phone, or live chat on our website. Please provide details of your question or issue so we can assist you promptly.

You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions. You will receive an email with further steps to reset your password.

Please contact our customer support team as soon as possible with your order number and the updated shipping address/contact details. We will do our best to accommodate your request if the order hasn't been shipped yet.

Please contact our customer support team with your order number and the new delivery date you prefer. We will check if it's possible to make the change and inform you accordingly.

Once we receive your returned item(s) and process the return, your refund will be issued within 3-5 business days. You will receive an email notification once the refund has been processed.